Terms of Dispatch & Service Agreement
We understand that when you call [[COMPANY_NAME]], you're likely in the middle of a high-pressure industrial crisis. That's why we've kept our terms as straightforward as our cleaning process. You're hiring us for speed, and we're delivering precision. But before our team arrives at A85, it's vital we both know exactly where we stand regarding liability and response times.
Are you aware of the responsibilities involved in emergency onsite industrial work?
View Dispatch Rules
Operational Framework
Rapid Response Time
We're committed to the fastest response in the UK. We aim for same-day arrival whenever possible, though situational variables apply.
Liability Limits
Our technicians at [[COMPANY_NAME]] operate under strict safety protocols. We are not responsible for pre-existing metallurgical fatigue discovered during cleaning.
Emergency Billing
Urgent requests carry a dispatch fee that covers immediate mobilization of our specialized equipment and chemical solutions.
Acceptance of Terms
By requesting an "Emergency Extraction" or "Same-Day Blitz" through our portal or via phone at +447459283662, you're entering into a binding agreement with [[COMPANY_NAME]]. This covers all site activities at your UK location. We believe in total transparency. If we can't save the surface, we'll tell you immediately. No hidden agendas, just high-grade restoration.
The Fine Print
1. Site Access
Clients must ensure our team has immediate access to the work area. Every minute spent waiting at the gate is a minute lost in the restoration window.
2. Cancellation Policy
Because we prioritize emergency calls, cancellations made within 2 hours of the dispatch window may be subject to a mobilization charge. We've likely already prepared our bespoke chemical mix for your specific metal type.
3. Chemical Safety
We use industrial-grade solvents and abrasives. While we're masters of containment, clients must ensure all non-essential personnel are cleared from the site during the active wash cycle.
Last Updated: October 2023. Questions regarding these protocols? Send an email to [email protected] and our legal dispatch team will assist.